How to use your clothing grant
Find out everything you need to know about our clothing grants, including how to use them and wider questions.
If you are awarded a clothing grant, you will be sent a Park card, separately from your grant award letter. Please note that only the child’s main carer may use this card and you will need to activate it before being able to use it in shops.
You must only use this card to buy clothing for your child. Please keep all your receipts for 12 months from the date you purchased your items, as we may write and ask you for them.
To activate your card:
- call the activation service on 0344 7709 015 (please make sure you have your activation PIN before you call) available 24 hours a day, 365 days a year
- select option one on your telephone keypad, and then option one again, to activate the card
- enter the 19-digit card number found on the front of your Park card
- enter your activation PIN code; this is the four-digit number found in the ‘award method’ section of your award letter. Please note that this is not your Family Fund number
Once your card is activated, please keep it in a safe place. You can use it in the following stores but not online: TJ Hughes, Matalan, River Island, Schuh, Schuh Kids, TK Maxx, Go Outdoors, Edinburgh Woollen Mill, Marks & Spencer, Foot Locker, New Look, Peacocks, Blacks, Millets and the Original Factory Shop.
Frequently asked questions
How long do we have to use our clothing grant?
You must use your total grant amount within six months of the date on your grant award letter.
Do we have to buy all the items at the same time?
No. You can buy clothing items as, and when, you need them. However, you must use the total grant amount within six months of the date on your grant award letter.
Can we use some of our own money to add to the amount on the card?
Yes. If the total bill is more than the amount on your card you will need to pay the difference, before your card is swiped. Please note you need to keep all receipts, as usual.
How do we find out how much we have left on our card?
Please call the automated telephone service on 0344 770 9015 as you can’t check your card balance in-store.
What do we do if we lose our card, or it is stolen?
You must call the automated telephone service immediately on 0344 770 9015, follow the instructions and select option four.
What do we do if we lose our PIN?
You will find the PIN in the award letter. You only need the PIN to activate the card, you don’t have to use the PIN each time you make a purchase. If you have lost your award letter, please request a new copy here.
Where can we use the clothing grant card?
Your clothing grant card can only be used at the retail outlets listed at the top of this page.
Can any member of our family use the Family Fund card?
No. Only the main carer, or the child or young person receiving the grant, is permitted to use it. Please note that misuse of the card will result in your family not being awarded one in future applications.
What do we do if the amount of money Family Fund have put on the card is more than we need?
Please contact us so we can discuss how the rest of your grant amount can be used.