How to use a kitchen appliances grant
Find out everything you need to know about our kitchen appliances grants.
Northern Ireland families
Vision Sales will contact you, within 21 days, to discuss your kitchen appliances grant request. If if you have not heard from Vision Sales within 21 days of the date of your grant award letter, please contact them on 028 9267 4120.
If the cost of the item, and any warranty you may choose to buy, is more than the value of your grant you will need to pay the difference.
England or Scotland families
You will order your kitchen appliances from the dedicated range we have agreed with AO and your grant must be used within three months from the date that your Family Fund award letter was sent to you.
You will be sent a link, via email and SMS, which will take you to a dedicated website where you can complete your order in four simple steps:
- Read the welcome page – this tells you how long you have to redeem your grant and the category awarded.
- Choose your appliance – from the agreed range, and place your order.
- Answer some short questions to ensure smooth delivery and installation on the day.
- Choose your date for delivery.
Before checking out, please check the appliance dimensions and connections required to ensure you have the correct connections and space available. For cookers, it is important to know if your fuel type is gas, electric or dual fuel and that you have the relevant gas/electric connections. AO will call you a few days before your planned delivery date, to discuss this with you. For dishwashers and washing machine appliances, an existing water connection and wastewater pipe, with clear access, are required for the appliances to be installed.
When checking out, please think about any additional information AO needs to know about before the delivery. Will there be room and availability for AO to park their delivery vehicle? Are there any stairs, or access issues at the property they need to know about beforehand? This information can be added when checking out, via the website, and will help ensure your delivery is successful.
Alternatively, you can also call AO directly to order your kitchen appliances on 01204 672867 and you will need your award letter.
Frequently asked questions
How long do I have to use my grant?
Your grant must be used within three months from the date that your Family Fund award letter was sent.
What happens if I don’t spend my grant within three months?
Please note that you need to spend your kitchen appliance grant within three months, otherwise you will lose it. For example, if you receive your grant award on 15 February, you have until 14 May to redeem it, not 15 May as this counts as three months and one day.
AO will contact you when it is coming close to your three month deadline to remind you that you have not ordered your appliance.
What if none of the products are suitable for me, or I want a different colour?
We have a range of agreed appliances within each grant category which will cater for most families’ needs. This ensures we can get you the best products, with longer warranties, which ensure peace of mind.
We do review our available appliances on an annual basis, to try to offer as wide a range as possible. For any issues, please see the helpline number at the top of every website page. AO can also discuss the kitchen appliances that are available, including any extra services required such as connection or removal of an old appliance.
I have moved since my award, how can I change my delivery address?
If you have moved address since your award you will need to call Family Fund on 01904 550055 to update your address, before Stone can rearrange delivery.
Is the warranty included?
Yes, the warranty cost is included with your grant.
Can I upgrade my kitchen appliance?
Upgrades are available, at an additional cost to you, and can be selected from our agreed range. AO will take any additional payment via the website and get your order placed for delivery, on a date you choose.
The item I want costs less than the grant I received. Can I use the remaining funds for something else?
You will not be able to spend any unused grant balance on anything else, however you can purchase an upgraded appliance from the agreed range and pay the difference by credit or debit card.
Can AO remove my old appliance?
You can call AO’s helpline to discuss any extra services required, such as connection or removal of an old appliance.
What happens after I place my order?
You will receive a text confirming your order and delivery details. The day before the delivery AO will call you and send a text again, confirming your order and delivery details. You can amend your delivery date, up to 24 hours before delivery, at: https://tracking.ao.com. On the morning of delivery, you will receive a text with a link to Track Your Order. You’ll then receive a call from the driver, closer to your delivery time.
For support and repair queries please call AO on 01204 672867.