How to use a Haven family break grant
Find out everything you need to know about our Haven family break grants, including how to use them and wider questions.
Have a read through our frequently asked questions below and then call Haven, 14 days after getting your award letter, to get help with the most appropriate family break for your family, check availability and make a booking, on 0333 202 5423*.
When you call, let them know you have a grant through Family Fund and they’ll ask a couple of questions to verify who you are.
Haven opening hours are Monday to Friday, 9:00am to 7:00pm, and Saturday and Sunday, 9:00am to 6:00pm.
Check out further information about Haven holiday parks and accommodation by visiting the Haven website here.
Frequently asked questions
How long should I wait before contacting Haven?
You will be able to check availability, and book, 14 days after receiving your award. They will also tell you the booking process and let you know your booking options.
How long do I have to book our family break?
You need to make a booking with Haven within nine months of receiving your family break grant. Breaks can, then, be taken after nine months, as long as they are booked within this time period. If no booking has been made, or if there are any unused funds after nine months, these will be returned to Family Fund.
Can I use the money to pay for more than one break?
Yes, you can use your grant to book two short breaks, rather than one long one if you wish to. You must still book both of these breaks within nine months of receiving your award letter.
What happens if I don’t spend the entire grant in one go?
Haven will keep any remaining grant money in your account for you to use at a later date, as long as it is used within nine months. Your Haven adviser will talk through your options when you call.
What happens if the break is more expensive than my grant?
Your grant is a contribution towards the cost of a family break but you can add a bit more of your own money if you want to book a more expensive break. You just need to discuss payment options and balance due-dates when booking your break.
Who can use the break grant?
Any holiday booked must include the main carer and the child that you applied for. Additional family members and/or carers can also be included on the booking. Please note: the main carer and child must travel on the family break.
Can I book a touring and camping break with Haven?
Yes. Please talk to Haven about a suitable pitch for your needs, by calling 0333 202 5423* or visiting the Haven website, touring and camping page for more information.
Can I book my break with my local travel agent?
No. Your grant award is waiting for you with Haven, and can only be used by contacting them directly on 0333 202 5423*.
Who should I contact if I have a query?
Haven should be your first point of contact for any queries relating to your family break. For any other questions, please call Haven on 0333 202 5423* .
Special offers
If you didn’t receive a family break grant this time, you can still receive special offers and savings on Haven’s self-catered, touring holidays or short breaks. You can save up to an extra 10% on your break and 5% extra on English school holidays and bank holiday dates.
Visit Haven’s website to find out more. For full terms and conditions, call their dedicated contact centre team on 0333 202 5250* and quote FF_SPECIAL.
*Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive package.