Find out everything you need to know about our games, books and music grants.
Games, books and music grants are awarded as a retailer card that will be sent to you in the post, separately from your grant award letter. You will need to activate your card before being able to use it in shops.
You will have six months from receiving your card to use it. You can only use the card to buy games, books or music for your child.
To activate your card:
call the activation service on 0344 7709 015 (please make sure you have your activation PIN before you call) – available 24 hours a day, 365 days a year
select option one on your telephone keypad, and then option one again to activate the card
enter the 19-digit card number. This can be found on the front of your retailer card
enter your activation PIN code. This is the four-digit number you will find in the ‘award method’ section on your award letter. Please note this is not your Family Fund number.
Once your card is activated, please keep it in a safe place and then use it in the following stores: Argos, HMV, Waterstones, The Works, The Entertainer and FOPP.
You can also use your card online, at argos.co.uk. When you get to the payment page, input the long card number, expiry date and card security code in the ‘Argos and flexecash gift card’ section.
Whether you’re shopping in-store or online, please keep your receipts for 12 months from the date you purchased your items. We may write and ask you for them.
No. You can buy items when you need them, the whole amount does not need to be spent in one transaction. However, the total amount of the grant must be used within six months of the date on your grant award letter.
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