How to use a computer and tablet grant 

You must use your grant within three months of the date on your grant award letter.

If you don’t use your computer and tablet grant within three months, the award will be cancelled and the grant will be returned to Family Fund. However, Converge will make a number of attempts to contact you within the three months.

If you haven’t been called by Converge within seven days of the date on your award letter, please call them on 0800 731 1784.

Please call Converge on 0800 731 1784 to discuss your requirements. Any item that is not part of the standard package may be more expensive than the grant award you have been given. You will need to pay Converge any additional cost when you place the order.

Your computer or tablet will be delivered within 14 days of you placing your order. Converge will contact you to arrange your delivery.

Please contact Converge on 0800 731 1784 within 48 hours of delivery of your device if you notice any faults or damage.

If the carrier has been unable to deliver your computer or tablet, they will post a card through your door. If this happens you will need to contact the carrier directly to make further delivery arrangements. You can also use the click and collect service. Please speak to Converge for more information.

If you have moved address since your award you will need to call Family Fund on 01904 550055 to update your address before Converge can rearrange delivery.

Yes, your computer is supplied with a three-year warranty for technical faults. Your documents will be in the box with your computer, or pre-loaded onto the desktop. Please make sure that you read all the documents carefully. As with all warranties or insurance policies, it is important to note that deliberate damage, or damage caused by general wear and tear, will not be covered under the terms of the warranty or insurance policy. 

Family Fund will not be able to help with the costs of repairs that fall outside the terms of the warranty or the insurance policy. 

Your tablet will include a manufacturer’s warranty and the information will either be included with your tablet or preloaded onto the device. Please make sure that you read all the documents carefully. As with all warranties, it is important to note that deliberate damage or damage caused by general wear and tear will not be covered under the terms of the warranty. 

Family Fund will not be able to help with the cost of repairs that fall outside the terms of the warranty. 

If you need technical support once your computer has been delivered, please call 0800 731 1784. Opening times are 9:00am to 8:00pm, Monday to Friday and 10:00am to 5:00pm, Saturday and Sunday. Converge provides a help line for software support for the life of your computer or tablet.