Frequently asked questions about our grants
We’ve applied before, when can we reapply?
Your reapplication date depends on where you live.
If you live in England, Northern Ireland or Wales you can reapply 24 months after your last application date.
If you live in Scotland, you can reapply 18 months after your last application date.
Please use the reapplication date checker on our website to check when you are next able to make an application.Check when I can re-apply
When will we hear about our grant application?
Our grants team is working as quickly as possible to process all applications. We will contact you as soon as we can. Thank you for your patience.
Before you send your application, please check that you have answered all the questions in full and included copies of the documents we ask for. We won’t be able to process your application until it is fully complete and we have received all required documents.
We’ll be in touch with you as soon as a decision has been made, or if we need additional information.
Please track the progress of your application here:Track my application progress
What’s our Family Fund number?
If you have applied to Family Fund before you will have a unique Family Fund number, sometimes called a ‘Case ID’. You can find your Family Fund number on all the emails and letters we have sent you.
If you have registered for an online account, please click here to access your Family Fund number.
If you don’t have an online account, please use the form below to send us your details and our team will give you your Family Fund number.Contact Family Fund
We have a question about using our grant (e.g. we’ve lost the PIN to activate our grant award). Who can we contact?
Please visit our ‘what can I use my grant for?’ page, which lists lots of useful information about expiration dates, PIN codes, warranty, delivery and more.Go to our ‘what can I use my grant for?’ page
Some of the grants we deliver need you to use a PIN to activate a gift card. This PIN is provided on your grant award email or letter. If you have lost this, please fill out the form below and our team will be in touch.Fill in our contact form
Can we change our grant request?
We do not usually change grant items once they are awarded. However, if you no longer need your grant award, please send us an email or contact us through this online form and we may be able to help. You must do this within 30 days of the date you receive your award notification.
How can we update our contact details?
If your contact details (for example your phone number or address) have changed, please let us know by using the form below.
In some instances, we may ring you to confirm your contact detail changes, but otherwise please be assured these changes have been made.Fill in our contact form
How can we appeal a decision about our child’s eligibility?
In some instances, applications for a child or young person with some additional support needs may not meet the eligibility criteria for a grant. For instance if your child does not need a high level of support across three areas of our eligibility criteria.Check our eligibility criteria
It is possible that in your application we didn’t have enough information about your child’s additional support needs to make a decision.
If you believe your child is eligible and would like to appeal a recent decline decision, please email documents relating to your child’s additional support needs using the button below.Submit an appeal
Our grant has expired, what can we do?
Some of the grants we deliver need to be spent quickly after they are awarded. For example, all Argos grants need to be spent within 60 days. After this the funding is returned to Family Fund to support a different family. Unfortunately, in many cases we are unable to re-issue grants that have expired. If your grant expired, and you were unable to spend it for a specific reason, you can submit an appeal.Submit an appeal
How can we make a complaint about applying to Family Fund?
If you have a complaint about any aspect of our work, please fill in the form below with your concern.
We aim to give a full reply within 28 days of receiving your complaint. We may ask you for some additional information in order to classify and report your complaint correctly.Submit a complaint