Once we have considered your application you will receive a letter to explain whether or not we can provide a grant towards the items you have requested and how they will be provided.
The decision letter will state the grant items you requested, who they have been requested for, and if you have been awarded those items. For grant items that have been ’Awarded’ or ‘Offered’, please refer to the additional information section of your letter for further details. For grant items that have been ‘Declined’, this can be for a number of reasons, but most commonly it is due to our limited funding as we cannot guarantee assistance with every item requested.Your decision letter and any additional information included will contain clear instructions about your grant confirming:
- how and when you will receive your grant - how to use your grant- any activation codes you need for your grant- the expiry date restrictions in place for using your grant.
Please take the time to read your decision letter fully as it contains important information incuding; the terms and conditions of your award, information about the retention of receipts, timescales for requesting a change to your grant and applying to us again. Tip: It is always a good idea to make a note on your calendar of when you received your award letter as that can help indicate when you can apply again next year.
Please check your award letter for details on how to use your grant. If you are having difficulty please contact us.
If you have not heard about your application but wish to make a change to the grants you are requesting we can consider changing your requests if you follow the link below. If you would like to request a change to an award that you have already received, please be advised that we can only consider this within three months of the original award date.If you are within these timescales or have not yet received an award please fill in our change of request form.
How to use your clothing grantRead more
How to redeem your Butlin's grantRead more
How to redeem your Inspire awardRead more
Haven is one of the providers of our family breaks. Find out more about how to redeem your Haven award.Read more
How to redeem your computer or tablet awardRead more
Our days out grants allow you to choose from a variety of attractions across the UK.Read more
How to redeem your recreation and household gift cardRead more
How to redeem your kitchen appliance awardRead more
How to redeem your sensory items awardRead more
How to redeem your games, books and music awardRead more