Games consoles – for Northern Ireland

Vision Sales are our approved supplier for games consoles in Northern Ireland, and they will contact you within 21 days to discuss your request.  We do not offer a cash alternative for home entertainment items.

If the cost of the item and any warranty you may choose to buy is more than the value of your grant you will have to pay the difference.

If you have not heard from Vision Sales within 21 days of the date of your grant award letter, please contact them on 02892 674120.


Games consoles – for England, Scotland and Wales

Your games console grant will be awarded on a gift card which will be sent to you separately from your grant award letter.

How to activate your card

  1. Please make sure you have your pin number before you call. Call the Family Fund card phone line on 0844 7709 015 and follow the instructions given. The activation service is available 24hrs a day 365 days a year. 
  2. Select option 1 on your telephone keypad as the card user, and then option 1 again to activate the card. Follow the instructions given.
  3. Enter the 19 digit card number, this can be found on the front of your Family Fund card.
  4. Enter your pin; this is the 4 digit number you will find in the ‘award method’ section on your award letter. This is not your Family Fund number.
  5. Once activated please store your card in a safe place until you are ready to use it.

Lost your pin number?

You only need the pin number to activate the card you do not need it to make purchases. You will find the pin in your award letter. If you have lost your letter request a copy of your award letter to be sent out to you by contacting us 

How to use your grant

In Store

Games console packages must be redeemed in Toys R Us or HMV where you will need to hand the card to the sales assistant as payment for the items you have selected. You must only use the money on the card to buy a games console package for your child. If your total bill is more than the amount on your card, you must pay the difference to the assistant before they swipe the card. The total amount of the card must be used within six months from the date on your award letter.

Online (only available on Amazon)

Please use the following steps to order your e-code:

  1. Activate the card by following the instructions on the holder the card comes in and use the 4 digit PIN.
  2. Go to and register an account.
  3. Add the desired Amazon e-codes up to the value of the grant to the basket.
  4. View basket and proceed to checkout.
  5. Use the Family Fund Park card as a method of payment.
  6. Once processed the e-codes will be emailed to you.
  7. Once you have the e-codes, you can proceed to the Amazon website and order as usual.
  8. When checking out on Amazon, you must use the e-codes in the ‘Other Payment options’ section.
  9. Enter the e-codes into the gift cards & promotional codes section and continue with the order.

Other information about your games console grant

Please keep hold of all your receipts for 12 months from the date you purchased your items as we may write and ask you for them. If you have any problems with your console package you may need to show your receipt to the retailer.

If the games console you require is more expensive than the amount you have been granted then you will need to pay the difference at the time of purchase.

To find out how much is left on the card please call 0844 7709 015, you will not be able to check your card balance in store.

Only the main carer may use the card. Misuse of the card may result in it being withdrawn.

Lost your card? Please call 0844 7709 015 following the instructions and selecting option four.