Planning on a break in the UK? We work in partnership with Haven, and they will be more than happy to help you arrange a break that suits your family.

Haven is constantly updating their park facilities, and their advisors are always on hand to talk through your family’s needs, and ensure that you have everything that your family requires.

Read Oliver’s Haven adventure

How to use your Haven grant

When using your Haven grant, the travelling group must include the main carer and the child that you applied for. Only then can other family members and/or carers be included in the booking.

If you have not used your entire grant when booking your break, up to £100 can be changed to ‘spend vouchers’ to be used in shops, bars and restaurants at your chosen resort.

Please note that we cannot provide a grant for a family break you have already booked or taken.

Once you receive your award letter, we recommend that you contact Haven straight away to check availability of your chosen dates, unless your award letter states otherwise. In which case, you must follow the instructions in your award letter.

When you ring, Haven will tell you about the booking process, and inform you of the options open to you. You can talk to Haven’s friendly advisers about the break you are looking for on 0333 202 5423. Haven’s opening hours are Monday to Sunday 9:00am – 9:00pm.  

You must make a booking with Haven within nine months of receiving your family break grant. Breaks can be taken after nine months, as long as they are booked within this time period. If a booking has not been made, or if there are any unused funds after nine months, these will be returned to Family Fund.

If you would prefer, you can use your grant to book two short breaks, rather than one long one. You must still book both of these breaks within nine months of receiving your award letter 

Download our Haven leaflet

Extra savings

For those who haven't received a family break award this time, there are still special offers and extra savings on all Haven self-catered or touring holidays or short breaks. You can save up to an extra 10% on your break (5% saving on English school holidays and bank holiday dates). Visit Haven's website for full terms and conditions or call their dedicated contact centre team on 0333 202 5250 and quote FF_SPECIAL. Calls to 0333 numbers are charged at standard UK rates and will be included in any inclusive minute bundles.