Devices, such as computers and tablets, can have a huge impact on disabled children and their families.

We work with Stone to provide our computers and tablets grant and can consider helping with computers, laptops, iPads and a variety of different tablets. These awards can only be provided through this supplier and we cannot consider a cash alternative.

Thomas’s story

How to use your grant

*Christmas Orders - Orders placed after December 5th cannot be guaranteed before Christmas. Please be advised that Stone will close for the Christmas period on Thursday 20th December at midday until Wednesday 2nd January 2019. All phone lines will be closed during the closed period.*

Your award must be used three months from the date on your award letter.

Your award letter will include your unique seven-digit reference number that will allow you to complete your order online. You can use the portal to browse the different models available. If the item you would like is not showing on the portal please call Stone on 01785 786 736.

Order online

Order by phone - You can also order over the phone on 01785 786 736. Please have your Family Fund award letter to hand. Or simply wait for Stone to call you. Stone will call you within seven working days to discuss your requirements. 

Delivery

Your computer or tablet will be delivered within 14 days of you placing your order. Stone will contact you to arrange your delivery. If the carrier has been unable to deliver your computer or tablet, they will post a card through your door. If this happens you will need to contact the carrier directly to make further delivery arrangements. You can also use the click and collect service, please speak to Stone for more information.

If you have moved address since your award you will need to call Family Fund on 01904 550055 to update your address before Stone can rearrange delivery.

Warranty

Your desktop or laptop is supplied with a three-year warranty and insurance covering; technical faults, accidental damage and theft.

The tablet will be supplied with a manufacturer’s warranty, which may not cover accidental damage and theft so you might want to consider purchasing additional cover.

All documents will be included when you receive your computer or tablet, or preloaded onto the device. Please read these carefully and keep for future reference.

With all warranties it is important to note that deliberate damage or damage caused by general wear and tear will not be covered under the terms of the warranty. Family Fund will not be able to help with the costs of repairs that fall outside the terms of warranty, unless there are exceptional circumstances.

Technical support

Stone provide a helpline for software support for the life of your computer just give them a call on 01785 786 883.

If your tablet isn’t working properly please contact the manufacturer using the details you received with your tablet.

If your computer isn’t working properly please contact Stone on 01785 786 883

Download our computers leaflet

Download our tablets leaflet

Digital Skills Programme

Our Digital Skills Programmeaims to help our families develop their digital skills and get the most out of their devices. Training is free to families who have received tablets from us and covers a range of useful topics like parental controls, guided access and customising devices for vision, hearing, motor and learning needs. Find out more on our Digital Skills page.

Online resources

Take a look at our collection of online resourcesto help you make the most of the internet and child safety online.