Grant Assessment Officer

Family Fund supports families raising disabled and seriously ill children. Family Fund Business Services (FFBS) was established in 2013 as a social enterprise and wholly owned subsidiary of Family Fund, to generate additional, unrestricted funding for the charity.

Now FFBS works in partnership with over 60 charities, local authorities, housing providers and other organisations to make distributing practical support to people in need efficient and hassle-free.

The Role 

In this role you will be responsible for all aspects of grant application processing from initial administration through to delivery of grant decisions.  This includes assessing the eligibility of applications for all grant schemes administered by Family Fund Business services on behalf of clients.

Applications are received via telephone and online and processed to the service level agreements agreed with our clients. You will work collaboratively with colleagues to resolve supplier and client related enquiries and contribute ideas to improve our service provision.

If you join us, you’ll be: 

• Processing all applications received via telephone and online, working to service levels and meeting delivery targets.
• Maintaining up to date knowledge of the grant scheme guidelines and processes to determine that information provided is complete and accurate.
• Developing and maintaining good working relationships with the scheme agent network, supporting them to complete applications, responding to their queries by phone and email and resolving any issues they may have.

About you

To be successful in this role you must have proven customer service and administration experience. You will be able to assess complex information and have good problem-solving skills. You will have experience of handling and resolving challenging telephone calls, using a confident and helpful telephone manner. We work at a fast pace so you will need to be able to work under pressure and prioritise effectively.

About us 

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark. 

We are a values-based organisation and we aim to show our values in all that we do. Read our staff stories here and see how our staff display our values every day. 

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this on your application. We have also signed the Armed Forces Covenant, and we welcome applications from the Armed Forces Community. 

How to apply 

When you’re ready to apply, complete the online form and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team. 

For more information, please read and download the job description. 

The successful candidate must complete pre-employment. This includes a right to work check and employment history verification.