Fundraising Database Assistant

We are looking for a Fundraising Database Assistant to support our Fundraising team.

This is an exciting and rewarding opportunity for the right person, both in terms of the role itself, but also the key part you’ll play in helping to directly benefit families raising a disabled or seriously ill child.

The role

Family Fund is seeking a dedicated and organised Fundraising Database Assistant to support our fundraising team. You will provide exceptional donor care, ensuring efficient donation processing, and maintaining accurate supporter records. This is a key role where your attention to detail and excellent communication skills will help enhance our relationship with supporters, making them feel valued and appreciated.

In this role, you will assist the Fundraising Manager and the wider team in managing donor communications, both online and offline. From responding to inquiries to keeping supporters informed about their contributions, you will be the friendly voice of Family Fund. You’ll also play a critical role in handling donations, including managing one-off and batch income, using our fundraising database to ensure all donations are processed promptly and accurately. Your ability to manage data effectively will ensure the team has accurate information and reports.

The person we’re looking for

We are looking for an organised, detail-oriented individual with experience in administration, ideally within a fundraising or charity environment. You should be experienced using databases, particularly in managing financial data or donations, and have a keen eye for accuracy. Strong communication skills are essential, as you’ll be interacting with our supporters, ensuring they receive timely and professional responses. This will include communicating over the phone, online, or in person.

The ideal candidate will be proactive, adaptable, and able to manage multiple tasks in a fast-paced environment. You should have a genuine passion for delivering excellent supporter care and be motivated by the idea of making a difference through your work. A collaborative team player, you’ll be eager to support your colleagues, while ensuring our fundraising processes run smoothly and efficiently.

If you’re looking to grow your career in the charity sector and be part of a team that makes a real impact, we’d love to hear from you!

What we offer

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We are a values-based organisation, and we aim to show our values in all that we do. Read our staff stories here and see how our staff display our values every day.

We commit to inclusion, equality and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Employer. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community. Find out more about working at Family Fund.

How to apply

Please read and download the job description.

When you’re ready to apply, complete the online application form and submit your CV and a cover letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a right to work check and employment history verification.