Organisations who can help

Help for Households provides information from government departments on how to get help with your costs-of-living. This includes whether you’re entitled to help and any payments you may be able to receive. They’ll also give you information on support with energy bills, help with household costs, child care costs and income support.

GOV.UK is the website for the UK government and the best place to find out about government services. It has important information that may affect you, and your family.

Use GOV.UK for guidance on housing, debt, transport and disability services. You can also use it to find the latest information, to apply for benefits you may be entitled to. Have a look at the GOV.UK website to find out more information.

For help with using the GOV.UK website, use our interactive guide or watch our YouTube video.

MoneyHelper exists to help people clear debts, reduce spending and make the most of their income. It’s backed by the government and is a free service. You can use the MoneyHelper budget planner on our website to create a budget, see where your money goes and look at where you can start saving. For free, impartial money guidance call them on: 0800 138 7777 (Monday to Friday, 8:00am to 6:00pm). Or visit the MoneyHelper website.

Citizens Advice is a network of local charities which provides free, confidential advice online, over the phone and in-person. They provide resources on how to apply for benefits, deal with debt and get help with housing. They also have guidance on managing family life.

To get help in person, use the Citizens Advice website to find your local team. Please note that some can only give you advice if you live in their local council area.

Turn2us is a national charity that helps people in financial hardship get access to benefits, charitable grants and support services. Use the Turn2us benefit calculator to see if you are entitled to additional benefits that you are not currently receiving. You can also check whether you’re receiving the right amount of benefits, for the entitlements you’re already receiving.

You can complete the benefits calculator on Family Fund’s website. Alternatively call 0808 802 2000 (Monday to Friday, 9:00am to 5:00pm) or visit the Turn2us website.

Use our interactive ‘where to get help with your energy costs’ guide to get support with rising bills, or energy debt. It explains about why there is a current energy crisis and the impact it can have on families.

The winter fuel payment provides additional support, of between £150 and £300. You get this payment automatically if you’re eligible for a state pension or get another social security benefit. If you are getting certain benefits, you may also get a cold weather payment. This covers times the average temperature is below zero degrees celsius for over seven days.

The government warm home discount scheme reopened in November 2022. If you are eligible, you could receive £140 off your electricity bill.

The Energy Saving Trust provides information on how to reduce energy use in your home.

Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, and some other benefits. These are offered by most providers, as standard broadband packages, but at a lower price. Find out more by visiting the Ofcom website.

StepChange is the UK’s leading debt advice charity. It helps hundreds of thousands of people each year deal with money worries. Offering free, impartial and non-judgmental advice, StepChange can provide debt information online, or you can contact them for help over the phone.

Go online to access the StepChange online debt advice service at a time that best suits you. It takes around 20 minutes to complete. It will ask you questions around your debt and then you’ll then get expert, personalised and confidential debt advice. The charity will recommend the best course of action for your circumstances, and help you take control of your finances.

To check if you have a debt problem, or how close you are to having a problem with debt, use the StepChange 60-second debt test on their website. You can also call them on 0800 138 1111 (Monday to Friday, 8:00am to 8:00pm and Saturday 8:00am to 4:00pm). Or visit the StepChange website.

In England, Wales or Northern Ireland, if you’re pregnant, or caring for at least one child under the age of four, you may be eligible for the government’s Healthy Start Scheme. If you’re eligible, you will be sent a Healthy Start card with money already on it. This can be used this to buy healthy food and milk in some UK shops. In Scotland, you may be eligible for help with food through the government’s Best Start Foods payment. You can apply for the Best Start Foods programme, through Social Security Scotland on their website.

Trussell Trust is a nationwide network of more than 1,200 food bank centres. They provide emergency food, and support, to people locked in poverty. Visit the Trussell Trust website to find your local Trussell Trust food bank.

Trolley.co.uk is a free, online price comparison website which compares over 15 supermarket prices so you can discover daily deals. You can create smart shopping lists and save as much as 30% on your next grocery trip.

Too Good to Go is an anti-food waste app that lets you rescue delicious, unsold food from businesses. Visit the Too Good to Go website and download the app.

Using the Turn2us grant search, you can find local and national grants you may be eligible to apply for. All you need to do is provide some details and Turn2us will show a list of grants you could apply for in your area. This grant search is fully anonymous. Visit the Turn2us website.