South West Water Social Tariff

What is the South West Water Social Tariff?

South West Water’s Social Tariffs are called WaterCare and WaterSure, both are affordability schemes intended to support households struggling with water and wastewater charges.

Who could the South West Water Social Tariff help?

South West Water customers in Cornwall, Devon, the Isles of Scilly, and small areas of Dorset and Somerset may be able to apply for WaterCare if they:

• Have a water meter or be on assessed charges.
• Have an equivalised household income of less than £400 a week
• Have a bill to income ratio higher than 5%

Customers may be able to apply for WaterSure if they:

• Have a water meter or be on assessed charges.

And receive at least one of these means-tested benefits:

• Universal Credit
• Pension Credit
• Housing Benefit
• Income-based Jobseeker’s Allowance
• Income-related Employment and Support Allowance
• Income Support
• Working Tax Credit
• Child Tax Credit (not just the family element)

And have high essential water use because:

• Someone in the household has a medical condition that needs extra water
• OR receive Child Benefit for three or more children under 19 living with them

Eligibility requirements are subject to change and checks – please see their social tariffs webpage for current information, eligibility, and how to apply.