Dwr Cymru Welsh Water Social Tariff

What is the Dwr Cymru Welsh Water Social Tariff?

Dwr Cymru Welsh Water’s Social Tariff is called HelpU, an affordability scheme intended to support households struggling with water and wastewater charges.

Who could the Dwr Cymru Welsh Water Social Tariff help?

Dwr Cymru Welsh Water customers in Wales and parts of England (Hereford and Cheshire) may be able to apply for support if the:

• Water supply to the household is for domestic use only

And a member of the household is in receipt of one of the following benefits:

• Universal Credit
• Income related Employment & Support Allowance (ESA)
• Income-based Jobseeker’s Allowance (JSA)
• Income Support
• Pension Credit
• Child Tax Credit (except families in receipt of the family element only)
• Working Tax Credit
• Housing Benefit
• Council Tax Reduction (based on income, not just a Single Persons Discount)

And combined annual household income must be on or under a threshold dependant on the household size:

• 1 person household: £12,600
• 2 person household: £19,000
• 3+ person household: £20,000

Eligibility requirements are subject to change and checks – please see their social tariffs webpage for current information, eligibility, and how to apply.