Where else to go for help

Getting started, and setting up your device

Online Centres Network  

Find your local online centre for community and face-to-face support with your technology skills.

Call 0114 349 1666 (Monday to Thursday, 10:00am to 4:00pm and Friday 9:30am to 12:00pm).

Visit the Online Centres Network website

Learn My Way

Learn My Way has free courses for beginners, to develop technology skills to make the most of the online world. There are over 30 free courses on Learn My Way, ranging from how to use a keyboard to support with how to claim Universal Credit.

Call 0114 349 1666 (Monday to Thursday, 10:00am to 4:00pm and Friday 9:30am to12:00pm).

Visit the Learn My Way website

Apple support 

Ask questions and find answers about your apple device. Get up-to-date information about your Apple product in one place, including repairs, technical support and adaptions.

Visit the Apple Support website

Samsung support  

Get help and support, find answers, download drivers, manuals and more. Find information on one-to-one support visits.

Visit the Samsung Support website

Digital Unite Guides

Digital Unite share a range of over 400 how-to guides on digital topics. Written by subject matter experts, the guides are perfect for learning about  digital skills.

Visit the Digital Unite website

Disability and adaptions to technology

Ability Net

Ability Net provides support on digital technology for everyone, regardless of ability or age. They have free online resources and a network of over 300 community-based volunteers that help individuals with any disability, or any age, to use all kinds of digital technology.

Call 0800 08 7642 (Monday to Friday, 10:00am to 4:00pm).

Visit the Ability Net website

Tech support RNIB

Tech support from RNIB provides information, helpline and useful guides to help you understand the basics of different products, keep you up to date with the world of technology, and get your digital knowledge flowing when it comes to accessibility. You can call RNIB at 0303 123 9999.

Visit the RNIB website

Staying safe online

ParentZone

ParentZone is a parenting organisation which supports parents in the digital world. They deliver in-person training, family support, physical and virtual resources, live events and podcasts. They work with Google to deliver free online safety resources for UK primary schools, through the ‘Be Internet Legends’ programme.

They also launched ‘Ollee’ a virtual friend, bringing children and parents together to share wellbeing advice and emotional support.

Visit the ParentZone website

Internet Matters 

Internet Matters provides comprehensive and credible resources, information and support to keep children safe online on all aspects of children’s digital wellbeing.

Visit the Internet Matters website

NCPCC Online Safety

NSPCC provide support and tips to help you keep children safe. NSPCC are here to support parents with online safety advice, and are here for children – to protect them and help them recover from abuse.

Visit the NCPSS website

Get safe online

Get Safe Online is the UK’s leading internet safety website. They provide unbiased, factual and easy-to-understand information on online safety.

Visit the Get safe online website

Your next steps

Make it Click

Make it Click has free courses, tools and templates you can trust. You can learn new apps, improve the skills you already have and take a positive step forward in your work. Free courses range from a beginners guide to excel, to how to grow and develop your business.

Call 0114 349 1666 (Monday to Thursday, 10:00am to 4:00pm and Friday 9:30am to 12:00pm).

Visit the Make it Click website

Barclays Digital Wings

Barclays Digital Wings will boost your digital skills and confidence. Find out how to stay safe online, use social media and make your business digital.

Visit the Barclays Digital Wings website