Volunteer Co-ordinator – job description

• Department: Partnerships, Public Affairs and Family Outcomes (PPAFO)
• Job title: Volunteer Co-ordinator
• Responsible to: Volunteering Manager
• Grade: D

Download the Volunteer Co-ordinator job description (197kB pdf)

Purpose of job

To develop and co-ordinate volunteering within or on behalf of Family Fund. The role contributes to facilitating volunteer recruitment, placement and retention, and managing volunteers, with a strong emphasis on building relationships with supporters both within corporate partnerships and at a more grassroots level.

Duties and responsibilities

• Develop a compelling volunteer programme which serves the needs of teams across the organisation.
• Generate appropriate volunteering opportunities and role descriptions based on the needs of the organisation and ensure that we operate best in class volunteer management practices.
• Promote volunteering through recruitment and publicity strategies and campaigns.
• Recruit and induct new volunteers and manage the relationship during their time volunteering for Family Fund ensuring that they are matched with the right opportunities.
• Be key point of contact and provide administrative support to volunteers, including development of structured volunteer engagement plans.
• Work with the Corporate Partnerships Manager to support and maximise all corporate and skills-based volunteering opportunities.
• Manage relationships with universities and other potential routes to support recruitment of volunteers.

Processes and procedures

• Research and update/write volunteer policies and procedures, including risk assessments.
• Liaise with HR to ensure there is appropriate support and training for volunteers.
• Keep up to date with legislation and policy related to volunteering and make any necessary modifications to accommodate changes.
• Use database to record all volunteer actions to map the volunteer journey and adequately steward our volunteers.
• Report and review volunteering activity against agreed targets and suggest areas of improvement.
• Support management of income and expenditure budgets for volunteering activity.

Governance and internal co-ordination

• Co-ordinate engagement and communication with volunteering leads from different teams to support continued development of our volunteering work and maximise benefits for the organisation.
• Work with colleagues to introduce processes which monitor and evaluate volunteers’ experience of volunteering for Family Fund and implement recommendations as required.
• Prepare and contribute to reports on volunteering activity as required.

General

• Attend events and represent Family Fund as appropriate.
• Report on volunteer numbers and activities on a quarterly basis.
• Contribute positively to the Directorate and team meetings, team working and implementing organisational policies.
• Work with all relevant staff to ensure that all activities are joined up and complementary.
• Carry out other appropriate duties as required by management.

Person specification

Experience

• Experience recruiting and managing volunteers and supporters
• Understanding of volunteering policies and support arrangements

Desirable:

• Voluntary or statutory sector experience
• Event management experience

Skills, knowledge, and abilities

• Good computer literacy with a working knowledge of Microsoft applications
• Digital communication skills including use of social media and email
• Good interpersonal and networking skills
• Excellent written skills
• An understanding of the barriers to volunteering and steps that can be taken to address these
• Ability to work as part of a team and independently
• Good organisation and time management skills
• Ability to cope with a varied workload and prioritise effectively to meet deadlines
• Ability to manage challenging situations
• Ability to deal with confidential information

Desirable:

• Knowledge of disability issues
• Project management skills

Desirable professional membership

• Institute of Fundraising

Personal attributes

• Clear, open communicator
• Capacity to inspire and motivate others
• Proactive self-starter
• Helpful and tolerant
• Flexible, adaptable and resilient to work demands and change
• Reliable, fair and honest
• Willingness to undertake regular travel, including occasional overnight stays, throughout the UK
• Commitment to Family Fund’s values
• Commitment to equality, diversity, inclusion and fairness for all
• Commitment to safeguarding

Desirable:

• Understands the impact of disability and poverty on family life