We want to reassure families that we are putting measures in place to ensure we can continue to provide essential grant support. However, we do expect delays in some areas given the impact of Coronavirus on our team and suppliers. 

Please read through the following support information to find out if your query can be answered without giving us a call.

Changing your requests

If you decide you no longer want to use your grant and your grant has been awarded in the last three months, we can consider a change of request. This can take a minimum of six weeks to process. Please complete our Contact Us form. 

Family breaks

You have received your grant but not booked your family break yet…

  • The date you travel can be in the future, you just need to book the break with the provider before your grant expires. They are extremely busy at the moment but will still help you with bookings when you can get through.
  • Due to travel restrictions and park closures, we have extended all family break grants due to expire over the coming months to 30 June 2021. This gives you more time to book your break for a future date (you do not have to take your break before 30 June). If your grant expires after 30 June 2021, it is not affected.
  • Or we can consider changing your grant to something else, please follow the change of request process above.

You have already booked your family break….

In light of the increasing risk of Coronavirus we understand that some of our family's upcoming family breaks abroad and across the UK will be affected. You will need to check directly with your family break supplier below:

Inspire - Updates regarding Inspire breaks and travel restrictions can be found on the Inspire website.

Haven – Haven parks are now open. More information regarding existing bookings, and for information relating to breaks, can be found on the Haven website.

Butlin’s – Butlin’s parks are now open. More information regarding existing bookings, can be found on the Butlin’s website.

Center Parcs – Center Parcs are now open. Find out more and access guidance for existing bookings on the Center Parcs website.


Due to unprecedented demand, Atlantic Trampolines currently have limited stock of spas. Once you have received your grant letter Atlantic Trampolines will contact you via text or email to ask you to look at the Atlantic Trampolines website and decide which spa size package you would like to order, even if it shows as out of stock. To place your order, you must call Atlantic Trampolines on 0800 032 5879 where they will take your order in advance of the stock becoming available so that delivery can be arranged as quickly as possible once the stock arrives. Please be patient and avoid contacting Atlantic Trampolines before they contact you.

Playhouses and Hobby sheds

Atlantic Trampolines currently do have playhouses and hobby sheds in stock. 

Kitchen appliances

AO are continuing to deliver and install all appliances. They have provided a support link to their website where you can find extra information to help with kitchen appliance installation.

Bank details

We may have sent you an email asking you for your bank details, this is because you have been awarded a cash grant and we need your details before we can process it. Please carefully follow the directions in the email, you will need your Family Fund number and the PIN provided in the email to submit your details. Once you have submitted your details the payment should be in your account within 10 working days.

Thank you for bearing with us as we work as hard as we can to maintain support for families during these difficult times. It would really help us if you could use our online resources wherever you can to find out information you need:

If you have any specific queries about your grant, please contact us using our online form.

Take care of each other and stay safe!

From all of us here at Family Fund.