You will receive a letter telling you whether or not we are able to offer you a grant. The award letter will state the grant items you requested, who they have been requested for, and if you have been awarded those items.

For grant items that have been ’Awarded’ or ‘Offered’, please refer to the additional information section of your letter for further details. For grant items that have been ‘Declined’, this can be for a number of reasons, but most commonly it is due to our limited funding, as we cannot guarantee assistance with every item requested.

Your award letter, and any additional information included, will contain clear instructions about your grant, confirming:

-  How and when you will receive your grant 

-  How to use your grant

-  Any activation codes you need for your grant

-  The expiry date restrictions in place for using your grant. 

Please take the time to read your award letter fully, as it contains important information including: the terms and conditions of your award, information about the retention of receipts, timescales for requesting a change to your grant and applying to us again.

Tip: It is always a good idea to make a note on your calendar of when you received your award letter as that can help indicate when you can apply again next year.