Systems Support Analyst Salary –£29,500 Full time (35 hours per week) 12 month contract Are you looking for a role where your talents benefit the lives of families raising disabled or seriously ill children? Family Fund is the UK’s largest charity providing grants for families raising disabled or seriously ill children and young people – providing over 88,000 grants and services worth over £33 million last year. We are looking for an exceptional individual with proven experience of business information systems to join our dynamic ICT team. The post holder will be responsible for the analysis and implementation of information systems with a primary focus on business systems used by smaller teams. As Systems Support Analyst you will manage and configure existing information systems, including CRM software (Salesforce), financial software (Exchequer and Sage) and utility software (Mitrefinch time management), along with productivity software and other ICT-supported systems. You will work with users to establish business requirements and roadmaps for business systems and liaise with third parties to progress issues and implement solutions. You will train users on systems and provide second-line support, along with maintaining clear and accurate user and ICT documentation and ensuring compliance with internal and external security requirements. This is a 12-month contract and the role will have specific deliverables within this timeframe, including: Reviewing and optimising Salesforce deployment, developing a roadmap and support/ training plan. Participation in ICT deployment team for the replacement of the main line of business grant administration system (e.g. system test and training). Identifying opportunities for Office 365 core technologies (e.g. SharePoint, Teams, OneDrive) and where appropriate deploying in agreement with management. Undertaking operational responsibilities supporting existing grant administration system. The successful candidate will be educated to degree level in a relevant subject (e.g. computer science, information systems or engineering) with evidence of continuous professional development. You will have demonstrable systems analysis skills including process and systems documentation, with excellent written and oral communication skills that enable you to convey complex technical topics in an understandable way. You will have the ability to work under pressure and be a well-organised team player, flexible, adaptable and resilient to work demands and changes. This post is based in York. If this describes you and your career aspirations, submit a persuasive covering letter and CV to [email protected] Please click here to read the job description. For an informal discussion about this opportunity, please contact Jamie Greaves, ICT Infrastructure Manager, on 01904 571044. Closing date for applications is 23rd November 2018. Family Fund is positive about disabled people and so all disabled applicants who demonstrate that they meet the minimum requirements for the role will be asked to attend interview.