Salary: £26,000 per annum

Contract: Permanent

Hours: 35 per week

Closing Date: 28 September 2021

Location: Combination of home / office working

Would you like to join a team that is determined to continue to provide vital services to those in need during these unprecedented times?


Family Fund Business Services (FFBS) is the trading subsidiary of Family Fund, the UK’s largest charity providing grants to families raising disabled or seriously ill children. FFBS builds on the grant administration expertise of the charity to provide fulfilment services to charities, local authorities and other public and third sector organisations across the UK. All profits from FFBS are gifted to Family Fund. Joining the team at this time, you will play a vital role in providing operational support to ensure we continue to offer important fulfilment services when they are needed most. 


The role

We are looking for a Supplier Performance Analyst to join FFBS.  In this role you will build and maintain quality relationships with new and existing suppliers, effectively managing their performance, ensuring the highest level of service for FFBS customers.  You will be responsible for the analysis and tracking of supplier performance within current contracts and identifying opportunities for improvement and cost reduction.  You will work with suppliers proactively to identify and understand any supply chain issues that will impact FFBS customers.

Other duties include:

  • Support the development and implementation of the annual supplier relationship delivery plan for FFBS to improve supplier relations, monitor performance management of KPI’s and identify new reporting and performance management opportunities within existing supplier relationships.
  • Implement and maintain effective systems to record and report on supplier performance, ensuring suppliers consistently achieve expected service levels.
  • Explore and develop the use of new technology to improve the efficiency of capturing, analysing and reporting of data to support supply chain management.
  • Identify and highlight any underperformance issues to senior managers.

About you

To be successful in this role you need to have substantial office administration experience preferably in a procurement or customer service environment.  You should have experience of managing suppliers and customers and experience of analysing and reporting on large amounts of data.  For this role you need to be competent in using Microsoft Office applications and have advanced level Excel skills.  You also need to have excellent organisation and planning skills.


How to apply

If you are interested please send your CV and a covering letter outlining how you meet the person specification to our recruitment partner Charterhouse Recruitment at [email protected]

For more information, please download the job description.


Our commitment to inclusion, equality and diversity

Family Fund are committed to staff development whilst offering excellent benefits, including flexi-time, competitive annual leave entitlement, a contributory pension scheme and above all a professional, fun working environment where a positive work-life balance is encouraged.

Family Fund is a Disability Confident Employer and all disabled applicants who demonstrate that they meet the minimum requirements for the role will be asked to attend an interview.  If you have a disability and are happy to inform us, please highlight this in your covering letter (please note that you are under no obligation to inform us).