Like all of you, we are very concerned about the impact of Coronavirus, and we are closely monitoring the advice from the Government and Public Health England on a daily basis.

We want to assure families that we are putting measures in place to ensure we can continue to provide essential grant support and we are in contact with our suppliers to help us to do that.

Changes we have made to ensure the safety of you and our staff

  • Unfortunately, due to the government restrictions on movement, we have had to temporarily close our phone line. We are working hard to set up our staff to work from home so they can answer your queries as safely and quickly as possible. We are still able to answer questions on social media or you can fill out our Contact Us form with your query and we’ll respond as soon as we can.
  • In order to support social distancing measures, and reduce the risk to families and our staff from the Coronavirus, we have cancelled all upcoming events until the end of April 2020. This includes all digital skills training events and information and support days. We will regularly review whether to continue with events after April and will provide updates on this.

Changes to some of the grants we deliver

Inspire - Inspire are prioritising changes and cancellations for families due to travel within the next 14 days, so please only call if you are due to travel in the next two weeks. More information can be found on Inspire’s website.

Haven, Butlin’s and Center Parcs – We have received notification that all closed their parks until 17 April. Each individual provider is in the process of contacting all families affected by this closure. To find out more head to their websiteHaven, Butlin’s or Center Parcs

Kitchen appliances – AO will continue to deliver appliances, but all electrical retailers are temporarily suspending their installation services on some products due to the length of time required to be in the customers’ property. Cookers will still be installed. If you are unable to install your product, we can add a three month extension to the expiry of your grant.

Clothing – We are aware that the current Flexicard provided through Park cannot be used online. Please bear with us, we are currently working with Park to find options for this.

Games, books and music – We are aware that the current Flexicard provided through Park cannot be used with some retailers. However, Argos do accept the Flexicard online.

Argos - All Argos stores are temporarily closed except those within Sainsbury's stores as a way for customers to collect online orders whilst doing essential food shopping. The ability to browse within these stores has been removed. All orders and payment must be completed online in advance, before choosing either delivery or pre-paid collection from a Sainsbury's collection point.

Playhouses and Hobby sheds – Atlantic have informed us that they will not be able to offer an installation service on their playhouses and hobby sheds at the moment, this is to help customers and their staff keep a safe distance.  

If you decide you no longer want to use your grant, we can consider a change of request. This can take a minimum of four weeks to process. Please complete our Contact Us form, selecting option 7.

Thank you for bearing with us as we work as hard as we can to maintain support for families during these difficult times. It would really help us if you could use our online resources wherever you can to find out information you need:

If you have any specific queries about your grant, please contact us using our online form.

Take care of each other and stay safe!

From all of us here at Family Fund