Grants Services Supervisor Salary – £26,246 Full time (35 hours per week) Permanent contract Are you looking for a role where your talents benefit the lives of families raising disabled or seriously ill children? Family Fund is the UK’s largest charity providing grants for families raising disabled or seriously ill children and young people – providing over 88,000 grants and services worth over £33 million last year. We are looking for an exceptional individual with proven supervisory experience to join our dynamic team responsible for ensuring excellence in Grants Services through the effective performance management of Grant Services Staff. As Grant Services Supervisor you will ensure the Applications Officer team is staffed using a rota system to provide a cost effective service, utilising the available resources in the most efficient possible manner. You will provide control over quality and quantity of Grants Services activities through regular monitoring and measurement of staff performance. You will be expected to maintain an environment where staff are committed to high standards of customer service and seek to enhance this. Along with effective performance management, other key responsibilities will include: Process first level appeals and complaints relating to Grants Services. Action and process discretionary awards. Ensure established policies and procedures are adhered to. Review and update department work processes, recommending improvements and developing new processes as required. Assist with reporting of information regarding work in progress to management team. The successful candidate will have excellent communication and decision making skills, with the ability to work under pressure to performance targets and within a process orientated organisation. You will be a well-organised team player, flexible, adaptable and resilient to work demands and changes. This post is based in York. If this describes you and your career aspirations, submit a persuasive covering letter and CV to [email protected] Please click here to read the job description. For an informal discussion about this opportunity, please contact Ben Meynell, on 01904 571041. Closing date for applications is 22 August 2019. Family Fund is positive about disabled people and so all disabled applicants who demonstrate that they meet the minimum requirements for the role will be asked to attend interview.