Salary: £18,564 per annum

Contract: fixed term until 30 September 2022

Hours: 21-35 hours per week. Flexible working hours available, Monday – Friday

Location: Office based (Monks Cross, York) with some days at home following completion of probation period

Interviews: Interviews will take place on an ongoing basis

Do a job that makes a difference

If you want to do a job that matters and you are looking for interesting and varied office work in a friendly team, with flexibility for some home working and loads of job satisfaction - we have the role for you.

Based in York, Family Fund is the UK's largest charity providing grants for families raising disabled children. Our dedicated Grant Delivery Team is responsible for processing grant applications and helping us to get vital support out to people who really need it.

In this role you will be supporting families raising a disabled or seriously ill child.

Duties include:

  • Provide administration support to the Grant Delivery Team/s including general administrative tasks, telephony duties and email management.
  • Deal with incoming and outgoing post; of both paper and electronic nature for the relevant grant schemes.
  • Communicate in a professional and timely manner with families and third parties adhering to process and brand guidelines and department timescales.
  • Provide relevant information and assistance to all families/customers/ third parties, appropriate to enquiries.

To join our team you'll need experience of administrative or general office work, basic computer skills, the ability to communicate well in writing and on the phone, and - more importantly - you'll share our can-do, determined and passionate customer-service approach.

In return, we offer the chance to be right at the heart of a supportive professional team, where you'll make a real positive difference to families in need every day. As a member of our staff, you'll receive quality training for your role, contributory pension, access to our employee discounts scheme, and - once you're confident in the work - the opportunity to work days from home with flexible start and finish times.

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark. We are a values based organisation, and we aim to show our values in all that we do. Read here how our staff display our values every day and click here to learn more about our staff.

Family Fund is committed to inclusion, equality and diversity, and we welcome applications from all parts of the community. We are a Disability Confident Employer and all disabled applicants who meet the requirements for the role will be invited for interview. If you have a disability, and are happy to let us know, please highlight this in your covering letter.

How to apply

Please read the Grant Delivery Administrator job description carefully.  When you're ready to apply email your CV to [email protected] with a covering letter to explain what skills and qualities you would bring to the team here at Family Fund.