You can find the answers to most questions on our website. Click here to go to our frequently asked questions. There, you will be able to find help around your application, how to apply and other information about Family Fund. You can also send us messages if you can’t find what you need. 

One of our most common enquiries are about your applications progress. Please know that we are working as quickly as possible but due to high volumes applications are taking around three months in some cases. You can track you application here.


If you have a general enquiry that isn’t covered by our frequently asked questions, you can email us or fill in our forms on the contact us page. Please be aware that we receive more than 200 emails a day and that it can take us a few days to respond.


If you are struggling to access our information online, or cannot submit your query through our Contact us form, our telephone helpline is available at a standard rate (01904 550055). Please note that we receive more than 3,000 phone calls a week so wait times will be long at busy times. Often, the answer to your question can be found in our FAQs so please look there before giving us a call.