Our Fundraising Promise Like all charities, it is important that the income that Family Fund receives to provide its grants and services comes from a diverse range of sources. This is why we need the support of organisations and individuals in the form of donations and sponsorship. How we use income derived from fundraising Your donations will help Family Fund to develop and deliver new ways in which to support families raising disabled or seriously ill children. Our fundraising marketing and communications We will provide information through our website, our annual review and financial statements about our work and our finances so you can see how your money is being spent and what a difference you're making to families raising disabled or seriously ill children. We will communicate with you in a way that suits you. If you tell us you'd prefer less contact or don’t want us to hear from us at all, we'll respect your wishes. We will ask at the beginning of every conversation, on the phone or in person that you're happy to speak to us. We will never sell your data to any third party. We will not share your details with other charities. Family Fund is a member of the Fundraising Standards Board (FRSB) which is an independent self-regulatory organisation. As a member we are committed to the highest standards in fundraising. We follow the FRSB’s Fundraising Promise as well as the Institute of Fundraising’s Codes of Fundraising Practice. These codes set the standards for fundraising activity throughout the UK, and we use the FRSB logo to show that we are following these standards. Family Fund will not endorse or approve products or services of any company in exchange for fundraising donations. Only Family Fund will have direct access to our database and our beneficiaries. Complaints We welcome all feedback regarding our fundraising activities in support of our work supporting disabled or seriously ill children. If you wish to make a complaint or express dissatisfaction about any aspect of our fundraising work, please contact: Fundraising for Family Fund Unit 4 Alpha Court Monks Cross Drive York YO32 9WN Tel: 01904 571082 Email: firstname.lastname@example.org We are a member of the Fundraising Standards Board (FRSB). The FRSB is the body for self-regulation of fundraising in the UK. The FRSB scheme is open to all fundraising organisations. As a member of the FRSB, Family Fund agrees to adhere to the highest standards of good practice with our fundraising and a Fundraising Promise. You are entitled to take your complaint directly to the FRSB. Their contact details are: Fundraising Standards Board, 61 London Fruit Exchange, Brushfield Street, London E1 6EP. Telephone: 0333 321 8803, Email: email@example.com, Website: www.frsb.org.uk. Read our full fundraising promise.