First Contact Team Officer

Salary: £19,235

Various roles:

Full Time (35 hours), Fixed Term until the end of March 2021- REF NUMBER: FT3535

Part Time (28 hours), Fixed Term until the end of March 2021- REF NUMBER: FCPT28

Part Time (21 hours), Fixed Term until the end of March 2021- REF NUMBER: FCPT21

Are you looking for a role where your talents benefit the lives of families raising disabled or seriously ill children? Would you like to join a team that is determined to continue to provide vital services to those in need during these unprecedented times?

Family Fund is the UK’s largest charity providing grants for families raising disabled or seriously ill children and young people – providing over 88,000 grants and services worth over £33 million last year. We are continuing to adapt to the impact of Coronavirus and are doing everything we can to ensure we provide this essential grant support when it is needed the most. Joining the team at this time, you will play a vital role in supporting our families and supporters, making this a valuable and rewarding opportunity.

We are looking for exceptional individuals to join our hard working First Contact Team, to provide much needed information and assistance to families and supporters contacting us. As a First Contact Team Officer you will provide the appropriate level of information, advice and support to families through all contact channels as well as effectively identifying appropriate referral opportunities. Now, more than ever, people need the support of this vital team and you will be communicating with people in need of the advice and guidance you will provide.

You will have experience of dealing with telephone enquiries in a customer services environment and be able to provide appropriate levels of information, advice and support to families through all contact channels.

The successful candidate will have excellent written and oral communication skills, good keyboard skills, and be comfortable and competent using Windows-based computer systems. Perhaps most importantly you should come to us with the ability to deal with difficult situations in a professional manner, and in a high-pressure environment.

This post is based at the charity’s offices in Monks Cross in York. The charity has effectively adapted both working practices and the physical working environment to ensure the health and safety of all office staff, which is of paramount importance during these times.

If this sounds like the role for you then please get in touch. Here at Family Fund we are committed to staff development whilst offering excellent benefits, including flexi-time, competitive annual leave entitlement (which increases with length of service), yearly salary reviews which are linked to performance, and above all a professional, fun working environment where a positive work-life balance is encouraged.

If this describes you and your career aspirations, then please send your CV and persuasive covering letter to [email protected] When applying for a role please clearly indicate the contract type in which you are interested. We ask you do this by quoting the relevant reference number in the subject line of your email. Reference numbers can be found at the start of this job advert. You may apply for more than one role, please do so by quoting multiple reference numbers in your email subject.

Closing Date: Friday 10th July (early application advisable)

Interviews: Ongoing

Please note we have a number of vacancies available and anticipate a high volume of applications so will be interviewing for these roles on an ongoing basis. If you wish to apply for any of these positions, please do not wait until the closing date to express your interest as your preferred role may have been filled. Due to this anticipated volume, if you haven’t heard back from us by the end of August, please assume your application has been unsuccessful.

Please click here to read the job description.

Family Fund Group is positive about disabled people and so all disabled applicants who demonstrate that they meet the minimum requirements for the role will be asked to attend interview.