Salary: £19,235

Contract: Temporary until 31 March 2022

Closing Date: 17 September 2021 (we are recruiting on an ongoing basis so we may close the job early if we fill all of the roles)

Hours: 35 hours per week

(Please note that due to Covid-19 all our interviews are taking place virtually for the foreseeable future).

Are you looking for a role where your skills can directly benefit tens of thousands of families raising disabled or seriously ill children and young people?  Would you like to join a team that is determined to continue to provide vital services to those in need during these unprecedented times?


The role

We are looking to recruit First Contact Team Officers on a temporary basis until March 2022. In this role you will provide information and assistance to all families and customers of Family Fund in a professional manner.

You will respond to all queries across the full range of media channels including telephone, email and online. You will take ownership of family queries and progress them to a satisfactory conclusion for both parties. You will escalate calls to the appropriate department or supervisor. 


About you

To be successful in this role you must have experience of dealing with telephone queries in a customer service environment. You must have administration experience and be used to dealing with email and written queries. A confident and helpful telephone manner is required along with written communication skills.  Experience of Microsoft Office packages is required. You will need to be able to work under pressure and to performance targets.


How to apply

If you are interested please send your CV and a covering letter outlining how you meet the person specification to [email protected]

For more information, please download the job description.

We will be interviewing on an ongoing basis so may close this role early if we fill all the roles.


About us

Family Fund is the UK’s largest charity providing grants for families on low incomes raising disabled or seriously ill children and young people. Last year, we provided 150,000 grants or services to families across the UK. We are continuing to adapt to the impact of Covid-19 and are doing everything we can to ensure we provide this essential grant support when it is needed the most.


Our commitment to inclusion, equality and diversity

Family Fund are committed to staff development whilst offering excellent benefits, including flexi-time, competitive annual leave entitlement, a contributory pension scheme and above all a professional, fun working environment where a positive work-life balance is encouraged.

Family Fund is a Disability Confident Employer and all disabled applicants who demonstrate that they meet the minimum requirements for the role will be asked to attend an interview.  If you have a disability and are happy to inform us, please highlight this in your covering letter (please note that you are under no obligation to inform us).