Salary: £19,235 per annum (pro rata for part-time hours)

Contract: Temporary until 30 September 2022

Hours: Various part-time (minimum 21 hours per week) and full-time (35 hours Monday - Friday) roles available

Location: Office based (Monks Cross, York)

Interviews: Interviews will take place online on an ongoing basis

Do a job that makes a difference

If you want to do a job that matters and you are looking for interesting and varied work in a friendly team, and loads of job satisfaction - we have the role for you.

Based in York, Family Fund is the UK's largest charity providing grants for families raising disabled children. Our First Contact Team is responsible for providing information and assistance to all families and customers of Family Fund in a professional manner.  Since COVID we've seen the number of grant applications soar, so we're looking for new team members to help us provide a great Family Fund Service to even more families.

To join our team you'll need experience of dealing with telephone queries in a customer service environment, basic computer skills, the ability to communicate well in writing and on the phone, and - more importantly - you'll share our can-do, determined and passionate customer-service approach.

In return, we offer the chance to be right at the heart of a supportive professional team, where you'll make a real positive difference to families in need every day. As a member of our staff, you'll receive quality training for your role, contributory pension and access to our employee discounts scheme.

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark. We are a values based organisation, and we aim to show our values in all that we do. Read here how our staff display our values every day and click here to learn more about our staff.

Family Fund is committed to inclusion, equality and diversity, and we welcome applications from all parts of the community. We are a Disability Confident Employer and all disabled applicants who meet the requirements for the role will be invited for interview. If you have a disability, and are happy to let us know, please highlight this in your covering letter.

How to apply

Please read the First Contact Team Officer job description carefully.  When you're ready to apply email your CV to [email protected] with a covering letter to explain what skills and qualities you would bring to the team here at Family Fund.