Once you have submitted your application, if all the correct documentation was included, our grants team will start processing the application. If we need any further information once we have received your application, a member of the team will be in touch.

Please be reassured that we aim to process applications as quickly as possible. We will be in touch with you as soon as a decision has been made or if there has been a change in the application.

We aim to make contact with you within 10 weeks from the date we received your application, however a final decision on your application may take a little longer.


What can hold up an application?

Before you send in an application, please check you have answered all the questions in full and included copies of the documents we ask for.

We will not be able to process your application until application is complete and we have received all the required documents.  

If your application form is incomplete or if we are missing copies of all the documents, we request to see, then we will not be able to process the application until we have all the information we need.

If anything is missing, we will contact you by phone or in writing

We may be in contact to request additional reports relating to your child’s disability or condition.


What is a telephone or virtual assessment?

Sometimes we need a bit more information in order to assess if your child or young person meets our child and young person eligibility criteria.

As part of the application process, we want to get to know your family. Once you have applied, we may get in touch to arrange a time for a chat to find out more about your families situation. This could be either over the telephone or through a virtual video call,. This allows us to establish how we can provide help. A Family Fund Independent Assessor will then be touch for a chat.

The assessments are an opportunity to talk about the grant you requested, as well as your child’s day-to-day life and the additional support they need. It would be helpful for you to have any additional documentation to hand during the assessment, such as an EHCP or your child’s medical information.

The assessment is also an opportunity for our Independent Assessor to provide additional local and national support through signposting.


How long will it take for a decision to be made?

Once we have received your application, the team will be working hard to assess the application and, if your family are eligible, award a grant for your child or young person. Due to the volume of applications we receive, we aim to make contact within 10 weeks of receiving a full application, however a final decision may not have been made in this time, due to the volume of applications we receive.  

Please be assured our grants team work as quickly as possible to process all applications.

If you have applied to Family Fund and are still waiting on a decision, use the track my application function for an update on what stage your application is at. 


If your application is unsuccessful

You can ask for any decision on an application to be reconsidered. This is called an appeal. If you are not happy with the decision on your application, please read our complaints and appeals procedure.

Appeals and complaints must be made within two months of the decision or issue.

We strive to ensure that all appeals and complaints are:

  • Looked into fully
  • Responded to quickly
  • Handled fairly
  • Resolved satisfactorily

To make an appeal or complaint, please contact us.