Contact forms: Terms and conditions 

We are committed to protecting the privacy of all individuals using this website. This policy explains how we use any personal information we collect from you through

Collection of personal information

You can access most of the pages on the Family Fund website without giving us your personal information. However, you may choose to provide us with your personal information on some pages of the website. For example when you complete a “Contact us” form or request or subscribe to a newsletter.

When you submit personal information through our website, you consent to our use of the information as set out in these terms and conditions.

Use of personal information

We shall use any personal information you give to us in accordance with these terms and conditions, and with any additional statements appearing on forms used for submitting your personal information.

In particular:

If you submit an enquiry through one of our contact forms, please note we are collecting the information using third party software which may store data outside the EEA but in accordance with the EU-US Privacy Shield Framework. For details of the privacy policy of our software provider please visit their website. The section “PRIVACY FOR FORM RESPONDENTS” is most relevant to you. By submitting the form to us you are signalling acceptance of the Wufoo Privacy Policy and consenting to it holding your data as set out in the Privacy Policy.  Please note information you provide us with will be stored with Wufoo for around 12 months. We shall use your personal information to administer and respond to your enquiry. Your enquiry will be responded to by the appropriate team.

We may produce reports on the use of the contact form service to enable us to monitor and develop it. These reports will be based on anonymous data, which means that individuals will not be identified in the reports.

If you request to receive a newsletter, we shall pass your personal information to a third party software supplier which emails out the newsletter on our behalf. That supplier may store data outside the EEA but in accordance with the EU-US Privacy Shield Framework. For details of the privacy policy of our software provider please visit their website. If at any time you wish to stop receiving it, you can unsubscribe to the service from within the email we send you. Your details will be removed from our database immediately.

If you contact us regarding the website we shall use your details to reply to you. We try to respond to all feedback where a valid email address is included. If you make a comment or complaint about other aspects of Family Fund services, we may use your details to investigate your comments.

Data storage

All data obtained by Family Fund is held and used in compliance with the Data Protection Act 1998.

Cookies and IP logging

This website uses cookies. A cookie is a piece of data that may be stored on your computer when you visit a website. When you visit our website, our server will record your computer's IP address (the unique numerical address given to every computer connected to the internet) and the time and duration of your visit. Our website will also store a cookie on your computer.

This cookie and your IP address will be used to record the pages you visit on our website. We will use this information to analyse the way our site is used, and to administer and improve the accessibility of our site. We will not use it for any other purpose. Family Fund will not use cookies or IP addresses to identify individuals.

You may disable the use of cookies in your Internet browser without affecting your use of this website. For more information on cookies visit:  


This website contains links to other sites. We are not responsible for the privacy practices of third parties that run any other websites. Please refer to their own privacy policies for more information.

Further details about your rights under the Data Protection Act can be accessed on the Information Commissioner's Office website.