Business & Change Analyst - Family Fund Salary: circa. £25,000 Contract: Fixed term contract (12 months) Closing date: 29 November 2020 Interview dates: 7 & 8 December 2020 (please note that due to Covid-19 all our interviews are taking place virtually for the foreseeable future) Are you looking for a role where you can directly benefit tens of thousands of families raising disabled or seriously ill children and young people? Would you like to join a team that is determined to continue to provide vital services to those in need during these unprecedented times? Family Fund is the UK’s largest charity providing grants for families on low incomes raising disabled or seriously ill children and young people, with over 89,000 grants and services worth over £33 million provided in 2018/19. We are continuing to adapt to the impact of Covid-19 and are doing everything we can to ensure we provide this essential grant support when it is needed the most. Joining the team at this time, you will play a vital role in ensuring the organisation is able to reach it’s aims and objectives in a compliant manner. As a Business and Change Analyst your role will be to collate, analyse and document business requirements and processes, ensuring they are optimised and effectively supported by business systems. Main duties include: Support business process owners, Senior Business & Change Analyst and Project Managers to establish business requirements and roadmaps for business service delivery. Ensure business requirements and processes are fully optimised, efficient and effectively documented. Liaise with third parties (as required) to review potential business solutions and support implementations as appropriate. Maintain clear and accurate user documentation, including: Process flows Training/help guides. Support user training on newly implemented systems. Develop test plans and support business and user-acceptance testing, ensuring any issues are correctly documented. Ensure process and system compliance with GDPR and all internal and external information security requirements. Coordinate key project events, including Steering Meetings, Working Group Meetings etc. Produce and circulate agendas, take minutes and notes, follow up action lists etc. Maintain risk and issue logs and change control records. Develop and support effective communication between the project work streams. To be considered for this role you should come to us with experience and knowledge of business process improvement and methodologies, be able to demonstrate excellent analytic skills, including process and system documentation. You will be highly skilled in order to support the implementation of new systems and processes within a business environment. You should possess excellent written and oral communications skills and have a strong knowledge of Office 365, including desktop tools (e.g. Excel, Word, Visio, Project), SharePoint and OneDrive. Self-motivated and flexible, you should have good problem solving skills and an ability to work independently but also have the interpersonal skills to work as part of a wider team and influence staff at all levels. You should also be able to manage conflicting priorities and work to strict deadlines. For more information about the role, please read the job description. This role would ordinarily be based at our offices in Monk’s Cross (York) however, as a result of Covid-19, we have transitioned this team to enable them to work effectively from home. Here at Family Fund the health and wellbeing of our staff is of paramount importance and as a home-worker you will be given all the support you need to join our team remotely, and transition back into the office when it is appropriate to do so Here at Family Fund we are committed to staff development whilst offering excellent benefits, including flexi-time, competitive annual leave entitlement (which increases with length of service), yearly salary reviews which are linked to performance, and above all a professional, fun working environment where a positive work-life balance is encouraged. Family Fund is positive about disabled people and as a Disability Confident Employer all disabled applicants who demonstrate that they meet the minimum requirements for the role will be asked to attend an interview. If you have a disability and are happy to inform us, please highlight this in your covering letter. (Please note that you are under no obligation to inform us). This truly is a varied and interesting role that provides a real opportunity to join a team directly impacting the lives of children and young people across the UK. If it sounds like something of interest, please send your CV and Covering Letter to [email protected].