Family Fund’s latest Annual Report shows how we were able to provide more grants and support services than ever before, helping families raising disabled or seriously ill children in every part of the UK during the most difficult of years.

Highlights and key statistics from 2020/21:

  • Family Fund provided 149,162 essential grants and services to families raising disabled and seriously ill children and young people across the UK, during a year when they needed them most.

  • Working closely with our government funders to make the case for emergency funding, we secured an extra £15.2 million from the four UK governments to provide additional grant support.

  • We answered 112,574 calls and 108,593 emails and website enquiries from families, providing many parents and carers with extra information, support and signposting to other services that could be able to help.

  • A total of 38,625 services were provided, including information and support in conversation with parents and carers on the telephone and via video calls. A total of 373 families received digital skills training through video calls, and 1,757 families received information on how to apply for the disabled child element of tax credits.

  • To better understand the challenges families were facing during the pandemic, we ran five surveys with families that provided us with the intelligence to shape our services accordingly, but also allowed us to highlight these issues more widely and make sure the voice of families was heard in this crisis.

  • Alongside our own grant programmes, BBC Children in Need Emergency Essentials Programme, administered by Family Fund Business Services, provided vital support to 13,611 families in crisis across the year.

  • Family Fund Business Services (FFBS), our trading subsidiary, had to respond to an 85% increase in orders from its customers, such as local authorities and housing associations, who needed to provide extra support to their beneficiaries. This increase meant that FFBS generated a profit of £1.9 million, which is donated to Family Fund.

  • Our partnership with McCain foods launched in February, with McCain committing to donating £1 million over the next three years to support our work, including a new grant programme to help hundreds of families each year with grants to help them come together at mealtimes.

  • We made the funding we received go further – generating £3.19 million of additional income thanks to the contracts we have negotiated with our suppliers.

Download the annual report.

If you would be interested in supporting our work, or would like more information about Family Fund, please email [email protected].