I am waiting to hear about my application Expand We will contact you within 10 weeks about your application. We ask that you only contact us once this amount of time has passed. If you have been waiting over 10 weeks for any communication from us, please fill out the form below.
I am having problems with my online account Expand Please check that the email you are trying to use matches the one we have on file and check that the password you are entering doesn’t have any extra spaces at the start or end. If you are applying for the first time, you cannot do this online, please see ‘I would like to apply for a grant’ above. Click this link to reset your online account password. The email address you use when resetting your password must match the email address we hold on file. If you do not receive the reset email within 15 minutes - please remember to check your spam and junk mailboxes.If the above information doesn’t solve your problem, please fill out the form below.
I need to change my contact details Expand Please send a signed letter to us at Family Fund, 4 Alpha Court, Monks Cross Drive, Huntington, York YO32 9WN quoting your Family Fund number, your previous address and your new address, including any new telephone numbers and we will update our records. We cannot accept change of address by email. If you cannot write to us, please give us a call on 01904 550055.
I would like to change my grant request Expand If you wish to change the grant item you requested, you can do this within three months of the original award date. This takes at least six weeks to process. Unfortunately, we cannot accept a change of grant request if you have partially or fully used your grant.If you would like to continue, please fill out this form and we will respond to your request in writing.
I would like to make a complaint or appeal a grant decision Expand Please read our complaints and appeal procedure which details the next steps for you. It can take up to 28 days for us to respond on receipt of your form.We can only accept a complaint or appeal in writing and cannot progress over the phone. Please bear this in mind when talking to our team on a call.