When will I hear about my application? Expand A first time application can take up to 3-4 months to process, if this is not your first application your application can take approximately 8-10 weeks to process. You should hear from us within these timescales. Please be aware that all timescales given are approximate and are not guaranteed. The actual time to deal with an application will depend on the volume of applications we have, the level of funding available at any particular time and if a review is required. If you have been waiting longer than these timescales then please use the form below.
Online account problems Expand If you need to reset your online account password, follow this link. The email address you use when resetting your password must match the email address we hold on file.If you do not receive the reset email within 15 minutes - please remember to check your spam and junk mailboxes.If you are having problems registering for an online account, please fill out the form below.
I need to change my contact details Expand Please note we are unable to make a change to your address or email address via email or this contact us form. To change your details please contact us on 01904 621115 or write to us at Family Fund, 4 Alpha Court, Monks Cross Drive, Huntington, York YO32 9WN Please send a signed letter to us quoting your Family Fund number, your previous address and your new address, including any new telephone numbers and we will update our records. We cannot accept change of address confirmation by email.
Contact Family Fund Expand Family FundUnit 4, Alpha Court,Monks Cross Drive,YorkYO32 9WNEmail: [email protected]Telephone: 01904 550055*Fax: 01904 652625 If you need an interpreter, we will use Language Line. Please contact us, telling us the language you use. *Calls are charged at your standard network rate. Charges for calls from outside the UK and from mobile phones may vary. Many phone packages provide calls free of charge to 01 and 02 numbers, if you are unsure of your call charges we recommend contacting your phone provider before calling us. For any queries relating to media, press or communications, please email**: [email protected] **Please note that we cannot deal with queries relating to applications or grants via this email address.