This information is for families in Wales. If you live in England, Scotland or Northern Ireland, please visit our 'Are we eligible to apply?' page.

It usually takes around three to four months for us to complete your application but this timescale is approximate and not guaranteed. The actual time to deal with an application will depend on the volume of applications we have and the funding available at any particular time.

To be fair to families, all applications are looked at in date order.

If your application is taking longer than expected, please contact us.

After your applications has been received and entered on to our system, it will be looked at by our applications team. You may be contacted so that we can arrange a visit with one of our assessors so that they can meet you and find out more about your particular needs and suggest extra information, advice or support that may be available to you.

What can hold up an application?

If your application form is incomplete or missing copies of the required documents, then your application will be returned to you for completion. We are unable to consider an application until it is received fully complete.

When looking at your application we may need to request further information.  If we require additional information we will contact you by phone or in writing.  This information will be required in order for us to continue to consider your application.

If your application is unsuccessful

A family can ask for any decision on an application to be reconsidered. This is called an appeal. If you are not happy with the decision on your application, please contact the Grants Services Manager asking for the decision to be looked at again, giving reasons and any additional information.

Appeals and complaints must be made within two months of the date of the decision or issue.

We strive to ensure that all appeals and complaints are:

  • Looked into fully
  • Responded to quickly
  • Handled fairly
  • Resolved satisfactorily

To make an appeal or complaint, please contact us.