I am having problems with my online account Please check that the email you are trying to use matches the one we have on file and check that the password you are entering doesn’t have any extra spaces at the start or end. If you are applying for the first time, you cannot do this online, please see ‘I would like to apply for a grant’ above. Click this link to reset your online account password. The email address you use when resetting your password must match the email address we hold on file. If you do not receive the reset email within 15 minutes - please remember to check your spam and junk mailboxes.If the above information doesn’t solve your problem, please fill out the form below.