How we help Grants Applying on behalf of a family After they apply After families apply For first-time applications It usually takes around three to four months for us to complete an application but this timescale is approximate and not guaranteed. The actual time to deal with an application will depend on the volume of applications we have and the funding available at any particular time. If you have applied before It usually takes us six to eight weeks to make a decision on the application once we have all the information requested but this timescale is approximate and not guaranteed. The actual time to deal with an application will depend on the number of applications we receive and the funding available at any particular time. To be fair to families, all applications are looked at in date order. If the application is taking longer than expected, please contact us or the family can log in to their online account to monitor progress. Once the grant has been awarded, you can see more information about how you can use it here. What can hold up an application? If an application form is incomplete or missing copies of the required documents, then the application will be returned for completion. We are unable to consider an application until it is received fully complete. When looking at the application we may need to request further information. If we require additional information we will contact the family by phone or in writing. This information will be required in order for us to continue to consider your application. If your application is unsuccessful A family can ask for any decision on an application to be reconsidered. This is called an appeal. If you are not happy with the decision on your application, please contact the Grants Manager asking for the decision to be looked at again, giving reasons and any additional information. Appeals and complaints must be made within two months of the date of the decision or issue. We strive to ensure that all appeals and complaints are: Looked into fully Responded to quickly Handled fairly Resolved satisfactorily To make an appeal or complaint, please contact us.