Getting it right

Image of Lucy and her Dad, a family we have helped.

The Fund is committed to ensuring that its services are of the highest quality. We want to hear from families who have both good and bad experiences so that we can continually improve.

We have put in place clear procedures for making an appeal or a complaint if you are not satisfied with the service you have received. We take all appeals and complaints very seriously.

Appealing against a decision

Making a complaint about the Family Fund

Making a complaint about a supplier